Privacy policy
Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal
data of our website visitors and service users; in other words, where we determine the
purposes and means of the processing of that personal data.
1.3 Our website incorporates privacy controls which affect how we will process your
personal data. By using the privacy controls, you can specify whether you would like to
receive direct marketing communications and limit the publication of your information. You
can access the privacy controls via https://ramair-filters.co.uk/login.php
1.4 We use cookies on our website. Insofar as those cookies are not strictly necessary for
the provision of our website and services, we will ask you to consent to our use of cookies
when you first visit our website.
1.5 In this policy, "we", "us" and "our" refer to Ramair Filters Ltd. For more information
about us, see Section 13.
2. Credit
2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).
3. The personal data that we collect
3.1 In this Section 3 we have set out the general categories of personal data that we process
and in the case of personal data that we did not obtain directly from you, information about
the source and specific categories of that data.
3.2 We may process data about your use of our website and services (“usage data"). The
usage data may include your IP address, geographical location, browser type and version,
operating system, referral source, length of visit, page views and website navigation paths,
as well as information about the timing, frequency and pattern of your service use. The
source of the usage data is our analytics tracking system. This usage data may be processed
for the purposes of analysing the use of the website and services. The legal basis for this
processing is our legitimate interests, namely monitoring and improving our website and
services.
3.3 We may process your account data ("account data"). The account data may include your
name and email address. The source of the account data is you. The account data may be
processed for the purposes of operating our website, providing our services, ensuring the
security of our website and services, maintaining back-ups of our databases and
communicating with you. The legal basis for this processing is our legitimate interests,
namely the proper administration of our website and business.
3.4 We may process your information included in your personal profile on our website
("profile data"). The profile data may include your name, address, telephone number, and
email address. The profile data may be processed for the purposes of enabling and
monitoring your use of our website and services. The legal basis for this processing is our
legitimate interests, namely the proper administration of our website and business.
3.5 We may process your personal data that are provided in the course of the use of our
services ("service data"). The service data may include, name, address, email and associated
contact details. The source of the service data is you. The service data may be processed for
the purposes of operating our website, providing our services, ensuring the security of our
website and services, maintaining back-ups of our databases and communicating with you.
The legal basis for this processing is our legitimate interests, namely the proper
administration of our website and business.
3.6 We may process information that you post for publication on our website or through our
services ("publication data"). The publication data may be processed for the purposes of
enabling such publication and administering our website and services. The legal basis for
this processing is our legitimate interests, namely the proper administration of our website
and business.
3.7 We may process information contained in any enquiry you submit to us regarding goods
and/or services ("enquiry data"). The enquiry data may be processed for the purposes of
offering, marketing and selling relevant goods and/or services to you. The legal basis for this
processing is consent.
3.8 We may process information relating to our customer relationships, including customer
contact information ("customer relationship data"). The customer relationship data may
include your name, your employer, your job title or role, your contact details, and
information contained in communications between us and you. The source of the customer
relationship data is you. The customer relationship data may be processed for the purposes
of managing our relationships with customers, communicating with customers, keeping
records of those communications and promoting our products and services to customers.
The legal basis for this processing is our legitimate interests, namely the proper
management of our customer relationships.
3.9 We may process information relating to transactions, including purchases of goods and
services, that you enter into with us and/or through our website ("transaction data"). The
transaction data may include your contact details, your card details and the transaction
details. The transaction data may be processed for the purpose of supplying the purchased
goods and services and keeping proper records of those transactions. The legal basis for this
processing is the performance of a contract between you and us and/or taking steps, at your
request, to enter into such a contract and our legitimate interests, namely the proper
administration of our website and business.
3.10 We may process information that you provide to us for the purpose of subscribing to
our email notifications and/or newsletters ("notification data"). The notification data may
be processed for the purposes of sending you the relevant notifications and/or newsletters.
The legal basis for this processing is consent.
3.11 We may process information contained in or relating to any communication that you
send to us ("correspondence data"). The correspondence data may include the
communication content and metadata associated with the communication. Our website will
generate the metadata associated with communications made using the website contact
forms. The correspondence data may be processed for the purposes of communicating with
you and record-keeping. The legal basis for this processing is our legitimate interests,
namely the proper administration of our website and business and communications with
users.
3.12 We may process order data and browsing data. This data may include name, address,
email and associated contact information. The source of this data is this website. This data
may be processed for order processing purposes. The legal basis for this processing is our
legitimate interests, namely order processing.
3.13 We may process any of your personal data identified in this policy where necessary for
the establishment, exercise or defence of legal claims, whether in court proceedings or in an
administrative or out-of-court procedure. The legal basis for this processing is our legitimate
interests, namely the protection and assertion of our legal rights, your legal rights and the
legal rights of others.
3.14 We may process any of your personal data identified in this policy where necessary for
the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining
professional advice. The legal basis for this processing is our legitimate interests, namely the
proper protection of our business against risks.
3.15 In addition to the specific purposes for which we may process your personal data set
out in this Section 3, we may also process any of your personal data where such processing
is necessary for compliance with a legal obligation to which we are subject, or in order to
protect your vital interests or the vital interests of another natural person.
3.16 Please do not supply any other person's personal data to us unless we prompt you to
do so.
4. Providing your personal data to others
4.1 We may disclose your personal data to any member of our group of companies (this
means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as
reasonably necessary for the purposes, and on the legal basis, set out in this policy.
4.2 We may disclose your personal data to our insurers and/or professional advisers insofar
as reasonably necessary for the purposes of obtaining or maintaining insurance coverage,
managing risks, obtaining professional advice, or the establishment, exercise or defence of
legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.3 We may disclose name, address, email and associated contact information to our
suppliers or subcontractors insofar as reasonably necessary for order processing purposes.
4.4 Financial transactions relating to our website and services may be handled by our
payment services providers, PayPal. We will share transaction data with our payment
services providers only to the extent necessary for the purposes of processing your
payments, refunding such payments and dealing with complaints and queries relating to
such payments and refunds. You can find information about the payment services providers'
privacy policies and practices at https://www.paypal.com.
4.5 We may disclose your enquiry data to one or more of those selected third party
suppliers of goods and services identified on our website for the purpose of enabling them
to contact you so that they can offer, market and sell to you relevant goods and/or services.
Each such third party will act as a data controller in relation to the enquiry data that we
supply to it; and upon contacting you, each such third party will supply to you a copy of its
own privacy policy, which will govern that third party's use of your personal data.
4.6 In addition to the specific disclosures of personal data set out in this Section 4, we may
disclose your personal data where such disclosure is necessary for compliance with a legal
obligation to which we are subject, or in order to protect your vital interests or the vital
interests of another natural person. We may also disclose your personal data where such
disclosure is necessary for the establishment, exercise or defence of legal claims, whether in
court proceedings or in an administrative or out-of-court procedure. International transfers
of your personal data
5. International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your
personal data may be transferred to countries outside the United Kingdom and the
European Economic Area (EEA).
5.2 We and our other group companies have offices and facilities in United Kingdom. The
European Commission has made an "adequacy decision" with respect to the data protection
laws of each of these countries. Transfers to each of these countries will be protected by
appropriate safeguards, namely the use of standard data protection clauses adopted or
approved by the European Commission.
5.3 The hosting facilities for our website are situated in United Kingdom. The European
Commission has made an "adequacy decision" with respect to the data protection laws of
each of these countries. Transfers to each of these countries will be protected by
appropriate safeguards, namely the use of standard data protection clauses adopted or
approved by the European Commission.
5.4 Shipping Agents are situated in United Kingdom. The European Commission has made an
"adequacy decision" with respect to the data protection laws of each of these countries.
Transfers to each of these countries will be protected by appropriate safeguards, namely
the use of standard data protection clauses adopted or approved by the European
Commission.
5.5 You acknowledge that personal data that you submit for publication through our
website or services may be available, via the internet, around the world. We cannot prevent
the use (or misuse) of such personal data by others.
6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to
help ensure that we comply with our legal obligations in relation to the retention and
deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer
than is necessary for that purpose or those purposes.
6.3 We will retain your personal data as follows:
(a) Personal data will be retained for a minimum period of 365 days following your order
and for a maximum period of 1095 following your order.
6.4 In some cases it is not possible for us to specify in advance the periods for which your
personal data will be retained. In such cases, we will determine the period of retention
based on the following criteria:
(a) the period of retention of personal data will be determined based on order date.
6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data
where such retention is necessary for compliance with a legal obligation to which we are
subject, or in order to protect your vital interests or the vital interests of another natural
person.
7 Amendments
7.1 We may update this policy from time to time by publishing a new version on our
website.
7.2 You should check this page occasionally to ensure you are happy with any changes to
this policy.
7.3 We may notify you of significant changes to this policy by email. Your rights
8 Your rights
8.1 In this Section 8, we have summarised the rights that you have under data protection
law. Some of the rights are complex, and not all of the details have been included in our
summaries. Accordingly, you should read the relevant laws and guidance from the
regulatory authorities for a full explanation of these rights.
8.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
8.3 You have the right to confirmation as to whether or not we process your personal data
and, where we do, access to the personal data, together with certain additional information.
That additional information includes details of the purposes of the processing, the
categories of personal data concerned and the recipients of the personal data. Providing the
rights and freedoms of others are not affected, we will supply to you a copy of your personal
data. The first copy will be provided free of charge, but additional copies may be subject to a
reasonable fee. You can access your personal data by visiting https://ramair-
filters.co.uk/login.php when logged into our website.
8.4 You have the right to have any inaccurate personal data about you rectified and, taking
into account the purposes of the processing, to have any incomplete personal data about
you completed.
8.5 In some circumstances you have the right to the erasure of your personal data without
undue delay. Those circumstances include: the personal data are no longer necessary in
relation to the purposes for which they were collected or otherwise processed; you
withdraw consent to consent- based processing; you object to the processing under certain
rules of applicable data protection law; the processing is for direct marketing purposes; and
the personal data have been unlawfully processed. However, there are exclusions of the
right to erasure. The general exclusions include where processing is necessary: for exercising
the right of freedom of expression and information; for compliance with a legal obligation;
or for the establishment, exercise or defence of legal claims.
8.6 In some circumstances you have the right to restrict the processing of your personal
data. Those circumstances are: you contest the accuracy of the personal data; processing is
unlawful but you oppose erasure; we no longer need the personal data for the purposes of
our processing, but you require personal data for the establishment, exercise or defence of
legal claims; and you have objected to processing, pending the verification of that objection.
Where processing has been restricted on this basis, we may continue to store your personal
data. However, we will only otherwise process it: with your consent; for the establishment,
exercise or defence of legal claims; for the protection of the rights of another natural or
legal person; or for reasons of important public interest.
8.7 You have the right to object to our processing of your personal data on grounds relating
to your particular situation, but only to the extent that the legal basis for the processing is
that the processing is necessary for: the performance of a task carried out in the public
interest or in the exercise of any official authority vested in us; or the purposes of the
legitimate interests pursued by us or by a third party. If you make such an objection, we will
cease to process the personal information unless we can demonstrate compelling legitimate
grounds for the processing which override your interests, rights and freedoms, or the
processing is for the establishment, exercise or defence of legal claims.
8.8 You have the right to object to our processing of your personal data for direct marketing
purposes (including profiling for direct marketing purposes). If you make such an objection,
we will cease to process your personal data for this purpose.
8.9 You have the right to object to our processing of your personal data for scientific or
historical research purposes or statistical purposes on grounds relating to your particular
situation, unless the processing is necessary for the performance of a task carried out for
reasons of public interest.
8.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party
or in order to take steps at your request prior to entering into a contract, and such
processing is carried out by automated means, you have the right to receive your personal
data from us in a structured, commonly used and machine-readable format. However, this
right does not apply where it would adversely affect the rights and freedoms of others.
8.11 If you consider that our processing of your personal information infringes data
protection laws, you have a legal right to lodge a complaint with a supervisory authority
responsible for data protection. You may do so in the EU member state of your habitual
residence, your place of work or the place of the alleged infringement.
8.12 To the extent that the legal basis for our processing of your personal information is
consent, you have the right to withdraw that consent at any time. Withdrawal will not affect
the lawfulness of processing before the withdrawal.
8.13 You may exercise any of your rights in relation to your personal data by written notice
to us.
9. About cookies
9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by
a web server to a web browser and is stored by the browser. The identifier is then sent back
to the server each time the browser requests a page from the server.
9.2 Cookies may be either ("persistent") cookies or ("session") cookies: a persistent cookie
will be stored by a web browser and will remain valid until its set expiry date, unless deleted
by the user before the expiry date; a session cookie, on the other hand, will expire at the
end of the user session, when the web browser is closed.
9.3 Cookies do not typically contain any information that personally identifies a user, but
personal information that we store about you may be linked to the information stored in
and obtained from cookies.
10. Cookies that we use
10.1 We use cookies for the following purposes:
(a) authentication - we use cookies to identify you when you visit our website and as you
navigate our website
(b) status - we use cookies to help us to determine if you are logged into our website
(cookies used for this purpose are: PHPSESSID, wp_woocommerce_session_xxxxx);
(c) personalisation - we use cookies to store information about your preferences and to
personalise the website for you (cookies used for this purpose are:
woocommerce_cart_hash,
woocommerce_items_in_cart, receiptful-session, receiptful-token;
(d) analysis - we use cookies to help us to analyse the use and performance of our website
and services (cookies used for this purpose are: _ga, _gat, _gid, _ym_d, _ym_isad, _ym_uid,
_hjIncludedInSample, tk_ai); and
(e) cookie consent - we use cookies to store your preferences in relation to the use of
cookies more generally (cookies used for this purpose are: wordpress_test_cookie).
11. Cookies used by our service providers
11.1 Our service providers use cookies and those cookies may be stored on your computer
when you visit our website.
11.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers
information about website use by means of cookies. The information gathered relating to
our website is used to create reports about the use of our website. Google's privacy policy is
available at: https://www.google.com/policies/privacy/ The relevant cookies are:
NID (google.com), 1P_JAR (google.co.uk), CONSENT (google.co.uk), NID (google.co.uk), IDE
(doubleclick.net).
12. Managing cookies
12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The
methods for doing so vary from browser to browser, and from version to version. You can
however obtain up-to- date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
(Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-
manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
12.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12.3 If you block cookies, you will not be able to use all the features on our website.
13 Our details
13.1 This website is owned and operated by Ramair Filters Ltd.
13.2 We are registered in England and Wales under registration number GB 125423246, and
our registered office is at Unit 21a, Manningford Centre, Pewsey, Wiltshire SN9 6NL.
13.3 Our principal place of business is at Unit 21a, Manningford Centre, Pewsey, Wiltshire
SN9 6NL.
13.4 You can contact us:
(a) by post, to [the postal address given above];
(b) by email using this website's contact form