Terms of Purchasing Goods Online from Ramair Filters.
These terms describe the agreement between Ramair Filters Limited (we, us, our) and the Customer
(you). Please read these terms & conditions carefully. These terms and conditions apply to the use of
this website and by accessing this website and/or placing an order you agree to be bound by the
terms and conditions.
1. These Terms
What these terms cover. These are the terms and conditions on which we supply products to you,
whether these are good, services or digital content.
Why you should read them. Please read these terms carefully before you submit your order to us.
These terms tell you who we are, how we will provide products to you, how you and we may change
or end the contract, what to do if there is a problem and other important information. If you think
that there is a mistake in these terms, or require any changes, please contact us to discuss.
2. Who we are and how to contact us
2.1 Who we are. We are Ramair Filters Limited, a company registered in England. Our company
number is 07562190. Our registered office address is Unit 21A Manningford Motorsport Centre,
Manningford Bohune, Pewsey, SN9 6NL. We are VAT registered and our VAT registration number is
2.2 How to contact us. You can contact us by telephoning us on +44(0)1672 563060, e-mailing us at
email@example.com, firstname.lastname@example.org or writing to Unit 21A Manningford
Motorsport Centre, Manningford Bohune, Pewsey, SN9 6NL.
2.3 How may we contact you. If we have to contact you, we will do so by telephone or by writing to
you are the e-mail address or postal address you provided to us in your order.
2.4 “Writing” includes e-mails. When we use the words “writing” or “written” in these terms, this
3. Our Contract with You
3.1 How we will accept your order. Our acceptance of your order will take place when we e-mail you
to accept it, at which point a contract will come into existence between you and us. Given the
bespoke nature of our work, this will be after full authorisation of payment has been obtained.
3.2 If we cannot accept you order. If we are unable to accept you order, we will inform you of this in
wiring and will not charge you for the product. This might be because the product is out of stock,
because of unexpected limits on our resources which we could not reasonably plan for, because we
have identified an error in the price or description of the product or because we are unable to meet
a delivery deadline you have specified.
We use a ‘back-order’ system, and if a part is not in stock we will advise you immediately with an
expected delivery date. Back-orders will automatically be dispatched if stock becomes available
within 30 days of your order. For orders where stock becomes available after 30 days we will contact
you to check that the component is still required. Please advise us if this will not be satisfactory.
Product availability is subject to change without notice.
3.3 Your order number. We will assign an order number to your order and tell you what it is when
we accept your order. It will help us if you can tell us the order number whenever you contact us
about your order.
3.4 We sell worldwide. All prices include VAT but exclude postage and packing. For international
shipments the customer is responsible for any local import duties and taxes that may be charged, as
well as all postal fees. These additional charges are not reflected in prices advertised by Ramair
4. Our Products
4.1 Products may vary slightly from their pictures. The images of the products on our website are for
illustrative purposes only. Your product may vary slightly from those images. Although we have
made every effort to be as accurate as possible, because our products are handmade, all sizes,
weights, capacities, dimensions and measurements indicated will be different.
All product descriptions are provided in good faith. Any and all product claims assume a comparison
with an unmodified standard vehicle in original factory specification.
4.2 Product Packaging may vary. The packaging of the product may vary from any images on our
4.3 Making sure your measurements are accurate. If we are making the product to measurements
you have provided you are responsible for ensuring that these measurements are correct. You can
find information and tips on how to measure by contacting us.
5. Your Rights to Make Changes:
If you wish to make a change to the product you have ordered please contact us. We will let you
know if the change is possible. If it is possible we will let you know about any changes to the price of
the product, the timing of supply or anything else which would be necessary as a result of your
requested change and ask you to confirm whether you wish to go ahead with the change. If we
cannot make the change or the consequences of making the change are unacceptable to you, you
may want to end the contract (see Clause 8- Your rights to end the contract).
6. Our Rights to Make Changes:
6.1 Minor changes to the products.
The products we sell are hand fabricated and therefore may differ slightly in appearance from
images and descriptions give.
7. Providing The Products:
7.1 Delivery Costs. The costs of delivery will be provided to you when confirming the details of your
order, or be displayed to you on our website, depending on your shipping address.
7.2 Local Important duties and taxes. The Customer is responsible to pay for any and all taxes and
duties. The displayed prices are exclusive of all taxes and duties.
7.2 When we will provide the products. During the order process we will let you know when we will
provide the products for you.
a) If the products are goods. We will deliver them to you as soon as reasonably possible. All offers
are subject to stock availability.
b) If the products are one-off services. We will begin the services on the date agreed with you during
the order process. The estimated completion date for the services is as told to you during the order
process. This is subjects to change dependant upon the product and third parties.
c) If the products are ongoing services. We will supply the services and/or goods until either the
services are completed or you end the contract as described in Clause 8 or we end the contract by
written notice to you as described in Clause 10.
7.3 We are not responsible for delays outside of our control. If our supply of the products is delayed
by an event outside our control then we will contact you as soon as possible to let you know and we
will take steps to minimise the effect of the delay. Provided we do this we will not be liable for
delays caused by the event, but if there is a risk of substantial delay you may contact us to end the
contract and receive a refund for any products you have paid for but not received.
7.4. Collection by you. If you have asked to collect the products from our premises, you can collect
them from us at a time previously agreed with us. Visitors are strictly by appointment only.
7.5. If you are not at home when the product is delivered. If no one is available at your address to
take delivery and the products cannot be posted through your letterbox, the postal service will leave
you a note informing you of how to rearrange delivery or collect the products from a local depot.
We are not liable for any actions or omissions on the part of the postal service.
7.6. If you do not re-arrange delivery or collect the goods. If you do not collect the products from us
as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a
delivery depot we will contact you for further instructions and may charge you for storage costs and
any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-
arrange delivery or collection we may end the contract and Clause 10.2 will apply.
7.7 Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we
miss the deadline for any goods then you may treat the contract as at an end straight away if any of
the following apply:
a) we have refused to deliver the goods.
b) delivery within the delivery deadline was essential, taking into account all the relevant
circumstances and you told us before we accepted the deliver that the delivery deadline was
7.8 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight
away, or do not have the right to do so under Clause 7.7, you can give us a new deadline for delivery,
which must be reasonable, and you can treat the contract as at an end if we do not meet the new
7.9. Ending the Contract for Late Delivery. If you do choose to treat the contract as at an end for late
delivery under Clause 7.7 or Clause 7.8, you can cancel your order for any of the goods or reject
goods that have been delivered. If you wish, you can reject or cancel the order for some of those
goods (not all of them), unless splitting them up would significantly reduce their value. After that we
will refund any sums you have paid to us for the cancelled goods. If the goods have been delivered
to you, you must either return them in person to where you bought them, post them back to us or
contact us to arrange return of the items.
7.10. When you become responsible for the goods. A product which is goods will be your
responsibility from the time we deliver the product to the address you gave us or you, or a courier
organised by you, collects it from us.
7.12 When you own goods. You own a product which is goods once we have received payment in
7.12 What will happen if you do not give us required information. We may need certain information
from you so that we can supply the products to you, for example, the registration date of your car. If
so, this will have been stated in the description of the products on our website or requested from
you directly. We will contact you in writing to ask for this information. If you do not give us this
information within a reasonable time of us asking for it, or if you give us incomplete or incorrect
information, we may either end the contract (and Clause 10.2 will apply) or make an additional
charge of a reasonable sum to compensate us for any extra work that is required as a result.
We will not be responsible for supplying the products late or not supplying any part of them if this is
caused by you not giving us the information we need within a reasonable time of us asking for it.
7.13. Reasons we may suspend the supply of products to you. We may have to suspend the supply
of a product to:
a) deal with technical problems or make technical changes;
b) update the product to reflect changes in relevant laws and regulatory requirements;
c) make changes to the product as requested by you or notified by us to you (see Clause 6).
7.14. We will suspend supply of the products if you do not pay. Due to bespoke parts, we cannot
commence production until payment is received.
For other products, If you do not pay us for the products when you are supposed to (see Clause 12.4)
and you still do not make payment within 14 days of us reminding you that payment is due, we may
suspend supply of the products until you have paid us the outstanding amounts.
We will contact you to tell you we are suspending supply of the products.
We will not suspend the products where you dispute the unpaid invoice (see Clause 12.6). We will
not charge you for the products during the period for which they are suspended. As well as
suspending the products we can also charge you interest on your overdue payments (see Clause
8. Your Rights to End the Contract:
8.1 You can always end your contract with us. Your rights when you end the contract will depend on
what you have bought, whether there is anything wrong with it, how we are performing and when
you decide to end the contract:
a) If what you have bought is fault or misdescribed you may have a legal right to end the contract or
get the product repaired or replaced. Please see clause 11.
b) If you want to end the contract because of something we have done or have told you we were
going to do see clause 8.2
c) If you have just changed your mind about the product, see Clause 8.3. You may be able to get a
refund if you are within the cooling-off period, but this may be subject to deductions and you will
have to pay the costs of return of any goods.
d) In all other cases (if we are not at fault and there is no right to change your mind), see Clause 8.7
8.2 Ending the contract because of something we have done or are going to do. If you are ending a
contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund
you in full for any products which have not been provided and you may also be entitled to
compensation. The reasons are:
a) we have told you about an error in the price or description of the product you have ordered and
you do not wish to proceed;
b) there is a risk that supply of the products may be significantly delayed because of events outside
c) we have suspended supply of the products for technical reasons, or notify you we are going to
suspend them for technical reasons, in each case for a period of more than 3 months; or
d) you have a legal right to end the contract because of something we have done wrong (including
because we have delivered late (see Clause 7.8).
8.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most
products bought online you have a legal right to change your mind within 14 days and receive a
refund. These rights, under The Consumer Contracts (Information, Cancellation and Additional
Charges) Regulations 2014, are explained in more detail in these terms. You have the right to cancel
this contract within 14 days without giving any reason. To exercise this right, you must inform us of
your decision to cancel this contract by a clear statement (for example an email or letter sent by
post). Components must be returned to us in resaleable condition. A fee will be deducted from any
refund should the goods have been used or handled beyond what is considered acceptable to
inspect them and decide on their suitability.
8.4. Our goodwill guarantee. Please note, these terms reflect the goodwill guarantee offered by
Ramair Filters Limited of Unit 21A Manningford Motorsport Centre, Manningford Bohune, Pewsey
SN9 6NL to its customers, which is more generous than your legal rights under the Consume
Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal
rights in relation to faulty or misdescribed products (see clause 11.2).
If you are not completely satisfied with the goods you have bought please return them to Ramair
Filters Limited within 30 days of delivery at the address below. Please contact us using the details
provide to explain the reason for the return.
We will provide a full refund, providing the goods are returned to us in as new condition in their
Unfortunately, we cannot refund costs associated with installation or removal or shipping costs for
the return of the components. This policy does not affect your UK statutory rights.
8.5. When you do not have the right to change your mind. You do not have a right to change your
mind in respect of:
a) services, once these have been completed, even if the cancellation period is still running;
b) Unfortunately we cannot refund costs associated with installation or removal or shipping costs for
the return of the components. This policy does not affect your UK statutory rights.
8.6. Ending the Contract where we are not at fault and there is no right to change your mind. Even if
we are not at fault and you do not have a right to change your mind (see Clause 8.1), you can still
end the contract before it is completed, but you may have to pay us compensation.
A contract for goods is completed when the product is delivered and paid for. A contract for services
is completed when we have finished providing the services and you have paid for them. If you want
to end a contract before it is completed where we are not at fault and you have not changed your
mind, just contact us to let us know.
The contract will end immediately and we will refund any sums paid by you for products not
provided but we may deduct from that refund compensation for the net costs we will incur as a
result of your ending the contract.
9. How to End the Contract with Us (Including if you have changed your mind):
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing
one of the following;
a) E-mail us at email@example.com Please provide you name, home address, details fo the
order, phone number, e-mail address and reason for cancellation.
b) By post. Write to us at, Ramair Filters, Unit 3 Hatfield Farm, Oare, SN8 4JE including details of
what you bought, when you ordered or received it and your name and address.
9.2. Returning products after ending the contract. If you end the contract for any reason after
products have been dispatched to you or you have received them, you must return them to us. You
must either return the goods in person to where you bought them, post them back to us or allow us
to collect them from you.
Please call or email us at firstname.lastname@example.org to arrange return. If you are exercising your right
to change your mind you must send off the goods within 14 days of telling us you wish to end the
We will provide a full refund, providing the goods are returned to us in as new condition in their
9.3 How we will refund you. We will refund you the price you paid for the products excluding
delivery costs, by the method you used for payment. However, we will make deductions from the
price, as described below.
9.4 Deductions from refunds if you are exercising your right to change your mind. If you are
exercising your right to change your mind:
a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the
value of the goods, if this has been caused by your handling them in a way which is inappropriate. If
we refund you the price paid before we are able to inspect the goods and later discover you have
handled them in an unacceptable way, you must pay us an appropriate amount.
b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery
method we offer. For example, if we offer delivery of a product within [3-5] days at one cost but you
choose to have the product delivered within 24 hours at a higher cost, then we will only refund what
you would have paid for the cheaper delivery option.
c) Where the product is a service, we may deduct from any refund an amount for the supply of the
service for the period for which it was supplied, ending with the time when you told us you had
changed your mind.
9.5 When your refund will be made. We will make any refunds due to you as soon as possible. If you
are exercising your right to change your mind then.
a) If the products are goods and we have not offered to collect them, your refund will be made
within 14 days from the day on which we receive the product back from you or, if earlier, the day on
which you provide us with evidence that you have sent the product back to us. For information
about how to return a product to us, see clause 9.2.
b) In all other cases, your refund will be made within 14 days of your telling us you have changed
10. Our Rights to End the Contract:
10.1 We may end the contract if you break it. We may end the contract for a product at any time by
writing to you if:
a) you do not make any payment to us when it is due and you still do not make payment within 14
days of us reminding you that payment is due;
b) you do not, within a reasonable time of us asking for it, provide us with information that is
necessary for us to provide the products; or
c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from
10.2. You must compensate us if you break the contract. If we end the contract in the situations set
out in Clause 10.1 we will refund any money you have paid in advance for products we have not
provided but we may deduct or charge you, as compensation, for the net costs we will incur as a
result of your breaking the contract OR reasonable compensation for the net costs we will incur as a
result of your breaking the contract.
10.3. We may withdraw the product. We may write to you to let you know that we are going to stop
providing the product. We will let you know as soon as possible in advance of our stopping the
supply of the product and will refund any sums you have paid in advance for products which will not
11. If there is a problem with the product:
11.1 How to tell us about problems. If you have any questions or complaints about the product,
please contact us. You can telephone us or write to us at email@example.com.
11.2 Summary of your legal rights. We are under a legal duty to supply products that are in
conformity with this contract. Nothing in these terms will affect your legal rights.
For detailed information please visit the Citizens Advice website www.adviceguide.org.
12. Price and Payment:
12.1 Where to find the price for the product. The price of the product (which excludes postage and
VAT/any other taxes/duties) will be the price indicated on the order pages when you placed your
We take all reasonable care to ensure that the price of the product advised to you is correct.
However please see Clause 12.2 for what happens if we discover an error in the price of the product
12.2 What happens if we got the price wrong. It is always possible that, despite our best efforts,
some of the products we sell may be incorrectly priced. We will normally check prices before
accepting your order so that, where the product’s correct price at your order date is less than our
stated price at your order date, we will charge the lower amount. If the product’s correct price at
your order date is higher than the price stated to you, we will contact you for your instructions
before we accept your order.
If we accept and process your order where a pricing error is obvious and unmistakable and could
reasonably have been recognised by you as a mispricing, we may end the contract, refund you any
sums you have paid and require the return of any goods provided to you.
12.3 When you must pay and how you must pay. We accept payment via paypal or cash. When and
how you must pay depends on what product you are buying and whether you are collecting the
a) For Goods you must pay for the products before we make them, so at the time of order. We will
not commence work until payment has been authorised.
b) For Services you must pay 50% for the fitting of any component when you order and the
remaining 50% when you collect the vehicle. In any case you must pay each invoice within 14
calendar days after the date of the invoice.
c) For delivery items payment is accepted by paypal.
d) For collection items payment is cash only.
12.4 We can charge interest if you pay late. If you do not make any payment to us by the due date
we may charge interest to you on the overdue amount at the rate of 2% a year above the base
lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from
the due date until the date of actual payment of the overdue amount, whether before or after
judgement. You must pay us interest together with any overdue amount.
12.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us
promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the
dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
13. Our Responsibility for Loss or Damage Suffered by You:
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with
these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our
breaking this contract or our failing to use reasonable care and skill, but we are not responsible for
any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it
will happen or if, at the time the contract was made, both we and you knew it might happen, for
example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our
employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your
legal rights in relation to the products as summarised at Clause 11.2 OR including the right to receive
products which are: as described and match information we provided to you and any sample or
model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to
us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for
defective products under the Consumer Protection Act 1987.
13.3 Warranty. We do offer warranty, this is against manufacturing defects of the product
purchased for the part's lifetime whilst in the ownership of the original purchasing user, we are
unable to perform warranty claims to second hand customers. We do not offer warranty against a
fitted part that is not specifically designed for the given vehicle.
Please note: WE DO NOT OFFER A WARRANTY ON PARTS THAT ARE FITTED TO VEHICLES THAT ARE
USED IN MOTORSPORT, COMPETITION, ROAD RALLY OR TRACK EVENTS. FOR THESE PURPOSES, THE
BUYER ASSUMES ALL RESPONSIBILITY THAT THE COMPONENTS ARE FIT FOR USE.
13.3. We are not liable for business losses. We only supply the products for domestic and private
use. If you use the products for any commercial, business or re-sale purpose we will have no liability
to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. How we may use your personal information:
14.1 How we will use your personal information.
We will use the personal information you provide to us:
a) to supply the products to you;
b) to process your payment for the products’ and
c) if you agreed to this during the order process, to give you information about similar products that
we provide, but you may stop receiving this at any time by contacting us.
14.2. We will only give your personal information to other third parties where the law either
requires or allows us to do so.
15. Other Important Terms
15.1 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs
of these terms operates separately. If any court or relevant authority decides that any of them are
unlawful, the remaining paragraphs will remain in full force and effect.
15.2 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist
immediately that you do anything you are required to do under these terms, or if we delay in taking
steps against you in respect of your breaking this contract, that will not mean that you do not have
to do those things and it will not prevent us taking steps against you at a later date. For example, if
you miss a payment and we do not chase you but we continue to provide the products, we can still
require you to make the payment at a later date.
15.3 Which laws apply to this contract and where you may bring legal proceedings. These terms are
governed by English law and you can bring legal proceedings in respect of the products in the English
courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the
Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in
respect of the products in either the Northern Irish or the English courts.